Microbrands are independent, small-scale watch companies that produce timepieces in limited quantities. They focus on unique designs, high-quality materials, and direct-to-consumer value rather than mass marketing.
Are all watches on Chrono Central authentic?
Yes. We are an authorised retailer for every brand we carry, and all watches ship directly from our inventory with official factory warranties and original packaging.
Shipping & Delivery
How long will it take to get my watch?
Orders are processed within 1–business day. Express Shipping takes 2–3 business days domestic. Tracking info is emailed immediately upon dispatch.
Do you ship internationally?
As a general rule, we don’t ship worldwide. Please contact us for international orders and may be subject to local customs duties and taxes, which are the responsibility of the buyer.
Warranty & Repairs
What kind of warranty comes with my watch?
Every watch includes a 1-to-2-year manufacturer’s warranty covering movement defects. This warranty does not cover accidental damage, wear and tear, or water damage exceeding the watch’s rated limits.
How do I get my watch serviced if there is an issue?
Contact our support team first. We will help you determine if the issue is covered under warranty and coordinate the repair directly with the microbrand’s official service centre.
Returns & Cancellations
What is your return policy?
We want you to love your new timepiece. If you are not completely satisfied, we are here to help. • 30-Day Window: Return items within 30 days of delivery. • Exchange Only: We offer exchanges or store credit; no monetary refunds. • Restocking Fee: All eligible exchanges incur a 10% restocking fee. • Original Condition: Watches must be unworn, unaltered, and undamaged. • Full Packaging: Include all original boxes, tags, booklets, and warranty cards. • Shipping Costs: Customers cover all return shipping and insurance fees. • Trackable Shipping: Use a trackable shipping service to guarantee safe delivery. • Exclusions: Custom orders and sale items are final sale. • Return Process: Email contact@dialhub.com.au to start your exchange. • Questions: Call us at +61 410 151 450 for immediate assistance.
Can I cancel or change my order?
You can change or cancel your order within 1 hour of placing it by emailing support. Once an order has been processed by our warehouse, it cannot be altered.
Technical & Sizing
How do I resize my watch bracelet?
Most stainless steel bracelets use standard push-pins or screw-in links. We highly recommend taking your watch to a local jeweler or watchmaker to prevent accidental scratching during sizing.
What movements do these watches use?
Our curated microbrands use reliable, industry-standard movements from trusted manufacturers like Seiko (TMI), Citizen (Miyota), or Swiss makers like Sellita and ETA, detailed on each product page.
