Our

Guarantee of Excellence

Every watch and accessory is genuine, carefully checked, and fully protected.

Chrono Central is a fully accredited Authorized Dealer (AD) for every watch brand on our storefront. Every piece ships directly from our local Australian inventory in original factory packaging with fully serialized documentation and a stamped warranty card.

Local Support Advantage
Skip the logistics nightmare of international return shipping. If your watch ever requires a factory warranty evaluation, you ship it directly to our domestic facility in Australia. We handle the entire coordination, transit, and communication line with the brand’s watchmakers on your behalf.
  • Coverage: Covers internal mechanical defects and factory tolerances.
  • Exclusions: Excludes daily cosmetic wear, impact drops, and water damage from an unscrewed crown.
 

We protect your investment. Every timepiece includes a full manufacturer warranty, with a minimum of a 2-year mechanical warranty from the date of purchase. If the movement fails or shows manufacturing defects under normal use, we will repair or replace the watch at no cost to you. 

Before any item leaves Chrono Central, it undergoes a strict multi-point inspection. We check:
  • Timekeeping accuracy across multiple positions.
  • Power reserve efficiency.
  • Finishing quality of the case, crystal, and dial.
  • Stitch integrity and hardware security on all leather, rubber, and fabric straps.

ZERO ELEMENT

Premium Watch Strap

MYOTA of Japan

Made by CITIZEN

Seiko Quartz

Reliable Movement

What is Covered

Australia Wide

Internal watch movement defects. Hands detaching or loose dial markers. Premature failure of structural components (e.g., case welds, bezel mechanisms). these events are rare but they do happen, so we will always help our clients to get their watch in perfect condition as it should be.  Long term we can even arrange your watched to be serviced with the manufacturer of your watch.

Step-4-Lubrication
Easy

If you have an issue

  • Email Us: Contact contact@dialhub.com.au with your order number.
  • Describe the Issue: Include a brief description and photos or a short video of the problem.
  • Secure Shipping: Once approved, we will provide instructions to safely ship your item to our service center.
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