Conditions of Sale & Refund Policy

# Conditions of Sale & Refund Policy – Chrono Central

**Last Updated: August 2026**

These Conditions of Sale (“Agreement”) govern all purchases of timepieces and related products (“Items”) from **Chrono Central** (“we”, “us”, “our”) via our website. By placing an order with Chrono Central, you (“the Customer”, “you”) agree to be legally bound by these conditions.

Please read this document carefully before finalizing your purchase.

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## 1. Contact Information
For all order modifications, notifications, claims, or general inquiries, please use the following coordinates:
* **Phone:** +61410151450
* **Email:** contact@dialhub.com.au

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## 2. Order Acceptance and Contract Formation
* **Receipt of Order:** An order confirmation email does not constitute acceptance of an order. It confirms that we received your request.
* **Verification:** High-value timepieces are subject to rigorous security and fraud verification. We reserve the right to cancel any order prior to dispatch.
* **Contract Timing:** The legal contract for sale is only formed once your payment has cleared and the Item has been physically dispatched from our facility.

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## 3. Strict 24-Hour Damage & Malfunction Notification Policy
Given the delicate mechanical nature and high-value status of premium timepieces, we enforce a strict arrival inspection policy.

* **Mandatory Inspection:** You must unbox and thoroughly inspect your Item immediately upon delivery.
* **24-Hour Notice Window:** If your Item arrives **not working (defective)** or **physically damaged**, you must contact Chrono Central within **twenty-four (24) hours of the courier’s marked delivery timestamp**.
* **How to Notify:** You must lodge your claim within this 24-hour window by emailing **contact@dialhub.com.au** or calling **+61410151450**.
* **Required Documentation:** Your notice must include your order number, a clear description of the fault, and photographic or video proof of the damage/malfunction.
* **Late Notification Consequences:** Failure to notify Chrono Central within 24 hours of delivery establishes a legal presumption that the Item arrived in pristine, functional condition. Any structural damage or mechanical faults reported after this timeframe will be treated under standard manufacturer warranty terms or assessed as post-delivery accidental damage, which may void your immediate return rights.

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## 4. Australian Consumer Law (ACL) Guarantees
* **Statutory Rights:** The strict 24-hour notification policy outlined in Section 3 is intended to identify in-transit damage and initial dead-on-arrival states. It does not replace, exclude, or limit your non-excludable statutory rights under the **Australian Consumer Law (ACL)**.
* **Major Faults:** If an Item suffers from a major failure later during normal use, you are legally entitled to a replacement or a full refund under consumer protection laws.

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## 5. Pricing, Availability, and Errors
* **Pricing Fluctuation:** Prices for watches can change due to currency shifts or market valuation. We reserve the right to alter listed prices at any time without notice.
* **Pricing Inaccuracies:** In the event of a manifest system error or typographical mistake where a watch is listed at an incorrect price, we reserve the right to cancel the order and issue a full refund, even if a confirmation was sent.

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## 6. Shipping, Delivery, and Risk
* **Delivery Address:** We ship with Australia Post for high-value items. A signature will be obtained and is required.
* **Transfer of Risk:** Risk of loss, theft, or damage transfers entirely to the Customer at the exact moment the delivery carrier drops off the package and a signature is captured.

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## 7. Governing Law and Disputes
* These Conditions of Sale are governed strictly by the laws of **New South Wales (NSW), Australia**.
* Any formal legal disputes, claims, or actions must be brought exclusively before the courts of New South Wales.

## 8. Returns Policy
*Chrono Central Returns Policy
We want you to love your new timepiece. If you are not completely satisfied, we are here to help.
• 30-Day Window: Return items within 30 days of delivery.
• Exchange Only: We offer exchanges or store credit; no monetary refunds.
• Restocking Fee: All eligible exchanges incur a 10% restocking fee.
• Original Condition: Watches must be unworn, unaltered, and undamaged.
• Full Packaging: Include all original boxes, tags, booklets, and warranty cards.
• Shipping Costs: Customers cover all return shipping and insurance fees.
• Trackable Shipping: Use a trackable shipping service to guarantee safe delivery.
• Exclusions: Custom orders and sale items are final sale.
• Return Process: Email contact@dialhub.com.au to start your exchange.
• Questions: Call us at +61 410 151 450 for immediate assistance.